Terms & Conditions


Goods should be despatched within three business days of ordering. If an item is out of stock and we are unable to despatch within five business days, we will advise you by email as soon as possible after receipt of your order and offer you a full refund or partial shipment of your order.


To cancel send an email to info@pmdtea.com. Orders may be cancelled at any time before they are despatched. If the item has already been despatched, then please see our returns policy


You are entitled to returns as per UK Consumer Law. Click here to see details of our returns policy. You can return your order within 30 days of receipt. Please notify us by clicking the returns link of your intention to return your item(s) by following the instructions.

Pricing and Availability

While we make every effort to ensure the accuracy of the pricing and availability information on the website, there may be occasions when these are not up to date and we reserve the right to change them without notice.


All prices are displayed in £GBP and all transactions on the website are processed in £GBP.


When ordering goods for delivery outside the UK, you are responsible for ensuring compliance with the laws of the importing country and for paying all applicable customs duties, taxes and import charges.

Governing law and jurisdiction

PMD Tea Terms and Conditions shall be governed by and construed in accordance with English Law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our website, the policies, and these Conditions at any time.

Gift Vouchers

Our gift vouchers can only be redeemed against products on www.pmdtea.com. Our gift vouchers cannot be redeemed for cash or spent on additional gift vouchers Only one gift voucher can be used per order If the value of the gift voucher is larger than the value of the order, we are unable to refund the balance If the order value is higher than the gift voucher amount then the balance must be paid by one of our alternative payment methods – credit, debit card or PayPal.

Discount Codes

Only one eligible Discount Code may be applied to a single order at any time at the Checkout.


We encourage you to leave reviews, comments and product questions on our website. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our website as a review you understand that what you have submitted is not copyright protected and you are permitting its appearance on the PMD Tea website.   If you have any questions regarding our terms and conditions, please don’t hesitate to contact us at info@pmdtea.com.